bdganes Privacy Policy

01 Data We Collect

bdganes collects personal data across three broad categories: data you provide directly during registration and account use, data generated automatically by your activity on the platform, and data received from third-party payment processors and identity verification services. The specific items within each category are listed below.

Data You Provide Directly

• Registration data: Full name, date of birth, email address, and a self-chosen username. This information is required to create and identify your bdganes account.
• Identity verification (KYC) documents: National Identity Card (NID), passport, or birth certificate — collected when you submit a withdrawal request or when bdganes initiates a KYC review. These documents are used solely for age and identity verification.
• Payment method details: Your bKash mobile number, Nagad mobile number, Rocket number, Upay number, or Bangladeshi bank account details (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank). We store the account identifier only — we do not store full bank account credentials or mobile banking PINs.
• Support communications: Any information you voluntarily share with our support team via live chat, including descriptions of account issues, screenshots, or personal context relevant to your query.
• Responsible gaming declarations: Self-exclusion preferences, deposit limit settings, and session time-out configurations that you activate through your account settings.

Data Collected Automatically

• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and time zone. This data is used to detect fraud, prevent multiple-account abuse, and optimise the platform for your device.
• Session and behavioural data: Pages visited, games played, bet amounts, session duration, login timestamps, and navigation paths within the bdganes platform. This data is used for responsible gaming monitoring, fraud detection, and platform improvement.
• Transaction logs: A complete record of all deposits, withdrawals, bonus credits, wagering activity, and wallet balance movements associated with your account. Transaction logs are retained for audit and dispute resolution purposes.
• Cookies and local storage data: See Section 4 (Cookies & Tracking Technologies) for full details.

Data Received from Third Parties

• Payment confirmation data: When you deposit via bKash, Nagad, Rocket, or Upay, the respective mobile financial service provider confirms the transaction reference, amount, and sender number to bdganes. We receive only the data necessary to credit your wallet.
• Identity verification results: Where bdganes uses a third-party KYC service to verify your NID or passport, that service returns a verified/not-verified result and a confidence score. The underlying document image is processed by the third-party provider subject to their own privacy terms.
• Game provider data: Certified game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi transmit round results, bet amounts, and return-to-player data to bdganes for settlement and audit purposes. These providers do not receive your personal registration details.

02 How We Use Your Data

Every data processing activity at bdganes has a defined lawful basis. The table below maps each category of data to its primary purpose and the legal basis under which we process it.

Responsible Gaming Use of Data

bdganes uses session duration data, deposit frequency, wagering patterns, and self-declared responsible gaming settings to monitor player welfare. Where automated systems flag an account as potentially exhibiting problem gambling behaviour, our support team may reach out proactively via the player's registered email address to provide information about responsible gaming tools including deposit limits, time-out features, and self-exclusion. This processing is conducted in the player's genuine interest and does not affect their ability to continue using the platform unless they choose to activate a restriction.

Marketing Communications

If you have opted in to marketing communications during registration or subsequently via your account settings, bdganes may contact you by email to inform you of bonus offers, new game launches, cricket betting promotions tied to the BPL or IPL, slot tournaments, and seasonal promotions aligned with Eid, Pohela Boishakh, or other occasions of relevance to the Bangladesh market. You may withdraw your marketing consent at any time by updating your communication preferences in your account settings. Withdrawal of consent does not affect the lawfulness of processing carried out prior to that withdrawal.

03 Data Sharing & Third Parties

bdganes does not sell your personal data. We share data with third parties only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment processors: When you make a deposit or withdrawal, the relevant transaction data is shared with your chosen payment provider — bKash, Nagad, Rocket, Upay, or your Bangladeshi bank — to settle the transaction. Each provider handles this data subject to their own published privacy terms.
• KYC and identity verification providers: Where bdganes uses a third-party identity verification service to review your NID or passport, the relevant document and personal data is transmitted to that provider under a data processing agreement that requires them to process your data only for the purposes of identity verification and to delete it thereafter.
• Game providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other certified game providers receive anonymised session tokens and bet data sufficient to operate games and return results. They do not receive your full name, NID, or payment account details.
• Fraud and security services: bdganes may share device fingerprint and IP data with specialised fraud detection platforms to identify multi-accounting, bonus abuse, and payment fraud. Data shared for this purpose is handled under contractual data processing terms.
• Legal and regulatory disclosure: bdganes will disclose personal data to competent legal authorities, law enforcement agencies, or regulatory bodies where required to do so by applicable law, court order, or in connection with a genuine investigation into financial crime, money laundering, or player safety. We will notify you of such disclosures where legally permissible.
• Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of the bdganes business, player data may be transferred to the acquiring entity. Affected players will be notified in advance of any such transfer and will have the opportunity to request deletion of their data before the transfer takes effect.

04 Cookies & Tracking Technologies

The bdganes platform uses cookies and similar browser storage technologies to maintain your login session, remember your preferences, detect fraudulent activity, and understand how players navigate the platform. The following categories of cookies are used on bdganes.net.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging into your bdganes account. Disabling functional cookies will mean certain preferences are not remembered between sessions. Analytics and security cookies may be managed through the cookie preference centre accessible in your account settings after login.

05 Data Retention & Storage

bdganes retains personal data for as long as is necessary to fulfil the purposes for which it was collected and to comply with applicable legal and regulatory obligations. The retention periods set out below apply from the date of the relevant event (account closure, last transaction, or last login, as applicable).

• Active account data (registration details, payment methods, preferences) — retained for the duration of your account and for 5 years following voluntary account closure, to support dispute resolution and anti-money-laundering audit requirements.
• Transaction logs (all deposits, withdrawals, wager history) — retained for 7 years from the date of each transaction, consistent with standard financial record-keeping obligations.
• KYC documents (NID, passport scans) — retained for 5 years following account closure. Document images are stored in encrypted form and access is restricted to authorised compliance personnel only.
• Support communication records — retained for 3 years from the date of the final communication in each support ticket thread.
• Marketing preference records — retained for 2 years from the date of last consent action (opt-in or opt-out). These records are retained to demonstrate compliance with consent obligations.
• Anonymised analytics data — retained indefinitely in aggregated, anonymised form. No individual player is identifiable in retained analytics records.

Data Storage Location

All personal data collected by bdganes is stored on servers protected by industry-standard physical and logical access controls. Personal data associated with Bangladesh-based players is processed and stored in a manner consistent with applicable data protection principles. Where data is processed by third-party service providers (such as KYC vendors or game providers), those providers are contractually required to maintain equivalent data security standards and to process data only for the specified purpose.

06 Data Security Measures

bdganes takes the security of your personal data seriously and maintains a layered set of technical and organisational measures designed to prevent unauthorised access, accidental loss, and unlawful processing. The key measures in place are described below.

• TLS/SSL encryption: All data transmitted between your browser or mobile device and the bdganes platform is protected by TLS 1.2 or higher. The padlock icon in your browser address bar confirms an active encrypted connection.
• Encryption at rest: Sensitive data fields — including KYC document stores, payment account identifiers, and password hashes — are encrypted at the storage layer using AES-256 or equivalent standards.
• Access controls: Access to player personal data by bdganes staff is governed by a role-based access control policy. Only personnel with a legitimate operational need can access player records, and all access is logged and auditable.
• Two-factor authentication: bdganes supports and strongly recommends two-factor authentication (2FA) for all player accounts. 2FA significantly reduces the risk of unauthorised access even if your password is compromised.
• Penetration testing and vulnerability management: bdganes conducts regular security assessments of the platform, including vulnerability scanning and periodic penetration testing. Identified vulnerabilities are triaged and remediated according to a risk-based priority schedule.
• Staff training: All bdganes staff with access to personal data receive regular training on data protection obligations, phishing awareness, and secure data handling procedures.

Data Breach Response

In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, bdganes will notify affected players without undue delay via their registered email address. Notification will describe the nature of the breach, the categories of data affected, the likely consequences, and the measures bdganes has taken or proposes to take to address the breach. If you suspect that your bdganes account has been accessed without authorisation, contact our 24/7 English-language support team immediately via live chat to initiate an emergency account lock.

07 Your Privacy Rights

As a bdganes player, you hold the following rights over your personal data. To exercise any of these rights, contact our support team via live chat or email at [email protected]. Requests are acknowledged within 3 business days and actioned within 14 calendar days unless exceptional circumstances require an extension, in which case you will be notified of the reason and revised timeline.

Withdrawal of Consent

Where bdganes processes your data on the basis of your consent — specifically for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal. To withdraw marketing consent, update your communication preferences in your account settings or contact support directly. Following withdrawal, bdganes will cease sending marketing communications within 5 business days.

08 Policy Updates & Contact

bdganes reviews this Privacy Policy at least annually and whenever there is a material change to our data processing activities, applicable law, or the services we offer. When a material change is made, we will notify active players via their registered email address at least 14 days before the updated Policy takes effect, and we will display a prominent notice on the bdganes platform at login.

Minor updates — such as corrections to typographical errors, clarifications that do not alter the substance of our data processing activities, or changes to contact details — may be made without individual notification. The effective date at the top of this page will always reflect the date of the most recent substantive revision. The current version of this Policy is always available at bdganes.net/privacy-policy.

Continued use of the bdganes platform after the effective date of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the revised Policy, you should close your account before the effective date of the change.

How to Contact Us About Privacy

For any question, concern, or request relating to this Privacy Policy or your personal data, please contact the bdganes support team through one of the following channels:

• Live chat: Available 24 hours a day, 7 days a week directly on the bdganes platform after login. This is the fastest channel for urgent privacy or account security concerns.
• Email: [email protected] — for written privacy requests including data access, rectification, erasure, and portability. Please include your registered username and a brief description of your request in the subject line.

All privacy-related communications are handled by our support team in English. Response times are as stated in Section 7 above. bdganes is committed to resolving all privacy concerns fairly, transparently, and within the timeframes set out in this Policy.